Helping you keep your finances healthy!

How do you feel about your bank? Are you a loyal customer or an angry one? And if you’re angry, are you angry enough to complain? Or to change banks? Or even, as one man did last weekend, to go out and brick up the doors of a bank?
 
Dissatisfaction levels seem to be higher than ever, so I’ve taken a look at how banking customers are expressing their feelings…

Cheaper overdrafts? More lenient charges? Less infuriating branching times?
 
What do you expect high street banks to change for us, in return for the nearly £1trillion taxpayers provided to bail them out?
 
The Business Secretary, Vince Cable, says that a key test of the new coalition government will be forcing banks to change their practices and create a better deal for the customer.
 
Is it the big bonuses that you really mind? Or is it really because the banks are rebuilding their balance sheets at our expense?

The Supreme Court has this morning ruled in favour of the banks and said that bank charges do not have to be fair. The shock ruling has come as a blow to millions of customers who have been charged billions of pounds and currently have refund claims on hold. However, the banks’ victory does not [...]

Here at Money Hospital we’re waiting. We’re waiting to find out just when other banks are going to follow the good example of Royal Bank of Scotland and NatWest and reduce the charges they make for unauthorised borrowing. And today would be a good time to do that – just as the Financial Ombudsman Service [...]

Bank penalty charges, mortgage exit administration fees, credit card penalty charges, mis-sold Payment Protection Insurance… There are many things you can claim back money for. But many of us are missing out on millions of pounds in compensation for mis-selling, as we are being fobbed off by high-street banks…and the FSA aren’t helping one bit! [...]

If you’ve ever taken out a loan, mortgage, credit card or store card, or bought something on credit, then the chances are you were sold payment protection insurance (PPI) at the same time. Now, the consumer association Which? believes that thousands, even millions of you, may have been mis-sold PPI. The scale of the mis-selling [...]